Privacy Policy
At Lakeside Dental Practice, your privacy and trust are of utmost importance. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or register with our practice. We are committed to safeguarding your data in accordance with applicable data protection laws.
Information We Collect
- Personal Details:
When you register with us, complete a contact or referral form, or make an appointment, we may collect information such as your name, address, phone number, email address, date of birth, and dental history.
- Usage Data:
We automatically gather non-personal information about your visit to our website, such as pages viewed, time spent, and browser details, to help us improve our services.
- Communication Records:
Any emails, messages, or communications you send to us may be stored for the purpose of responding to your inquiries or improving our service.
How We Use Your Information
- Providing Dental Care:
We use your personal information to manage appointments, provide treatments, and ensure continuity of care. This includes updating your dental records and communicating treatment plans.
- Improving Our Services:
Information from our website and feedback forms helps us tailor our services to better meet your needs and improve patient care.
- Communication:
We may use your contact details to send appointment reminders, important practice updates, and relevant health information. We will never share your information for marketing purposes without your consent.
- Legal and Regulatory Requirements:
Your data may be used as required by law, for example, to comply with regulatory obligations or in response to legal requests.
Sharing Your Information
- Within Our Team:
Your personal information is shared only with our dental professionals and administrative staff who need to know in order to provide you with care.
- Third Parties:
We do not sell or rent your personal information. In some cases, we may share your data with trusted third-party service providers who support our operations (e.g. IT services, appointment management). These providers are contractually obliged to protect your information and use it only for the purposes we specify.
- Legal Disclosures:
In rare cases, we may disclose your information if required to do so by law or to protect our rights, safety, or property.
How We Protect Your Data
- Security Measures:
We take appropriate technical and organisational measures to safeguard your personal data against loss, misuse, and unauthorised access. This includes secure servers, encryption, and strict access controls.
- Data Retention:
We only retain your personal information for as long as necessary to fulfil the purposes outlined in this policy or as required by law.
Your Rights
- Access and Correction:
You have the right to access the personal data we hold about you and to request corrections if it is inaccurate or incomplete.
- Data Portability and Deletion:
Subject to legal requirements, you may request the transfer or deletion of your personal data.
- Opting Out:
If you no longer wish to receive communications from us, you can opt out by following the unsubscribe instructions in our emails or by contacting us directly.
- Raising Concerns:
If you have concerns about how we manage your data, please contact us. We are committed to addressing your issues promptly.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:
Lakeside Dental Practice
1 Shackstead Ln,
Godalming, Surrey
GU7 1RL
Email: info@lakesidedentalpractice.co.uk
Phone: 01483 421376
By using our website and services, you acknowledge that you have read and understood this Privacy Policy. We may update this policy from time to time; any changes will be posted on our website. Your continued use of our services constitutes your acceptance of these changes.